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Beneficiary Rights
Beneficiary Rights
Do not tamper with or replace the goods after receiving them from the sender, and deliver them to the recipient in the same condition without delay
Do not tamper with or replace the goods after receiving them from the sender, and deliver them to the recipient in the same condition without delay
The carrier is obligated to provide the necessary tools and equipment to ensure the safety of the transported goods
The carrier is obligated to provide the necessary tools and equipment to ensure the safety of the transported goods
The goods must be fully and properly packaged “Store the goods according to their type (cold – hot)
The goods must be fully and properly packaged “Store the goods according to their type (cold – hot)
The service provider is required to display the service details and send them to the beneficiary, including the order details, cost, and status.
The service provider is required to display the service details and send them to the beneficiary, including the order details, cost, and status.
The service provider is required to display the trip, driver, and vehicle information to the service beneficiary.
The service provider is required to display the trip, driver, and vehicle information to the service beneficiary.
The driver’s photo and name must match those shown in the app.
The driver’s photo and name must match those shown in the app.
The service provider is obligated to enable the beneficiary to provide a rating
The service provider is obligated to enable the beneficiary to provide a rating
The service provider is obliged to inform the beneficiary of the price, cancellation and refund policies, and agree on the payment method before approving the order.
The service provider is obliged to inform the beneficiary of the price, cancellation and refund policies, and agree on the payment method before approving the order.
The service provider is obligated to provide necessary communication channels throughout working hours to receive and handle beneficiaries’ complaints, inquiries, and reports within no more than 5 business days.
The service provider is obligated to provide necessary communication channels throughout working hours to receive and handle beneficiaries’ complaints, inquiries, and reports within no more than 5 business days.
Beneficiary Obligations
Beneficiary Obligations
Notify the service provider if the goods are not received for any reason.
Disclosure of the contents of the goods to the driver and the service provider
The carrier has the right to refuse to receive and transport goods suspected of containing prohibited or banned materials, or those that the carrier was unable to inspect for any reason. The carrier may request to inspect the goods in the presence of the beneficiary.
Notify the service provider if the goods are not received for any reason.
Disclosure of the contents of the goods to the driver and the service provider
The carrier has the right to refuse to receive and transport goods suspected of containing prohibited or banned materials, or those that the carrier was unable to inspect for any reason. The carrier may request to inspect the goods in the presence of the beneficiary.
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© Lugmety 2025 -
شركة سهم المستقبل لتقنية المعلومات
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Designed by[34ML
Lugmety
Join Lugmety
Help Center
Download The App
© Lugmety 2025 -
شركة سهم المستقبل لتقنية المعلومات
-
Designed by[34ML
Lugmety
Join Lugmety
Help Center
Download The App
© Lugmety 2025 -
شركة سهم المستقبل لتقنية المعلومات
-
Designed by[34ML
Lugmety
Join Lugmety
Help Center
Download The App
© Lugmety 2025 -
شركة سهم المستقبل لتقنية المعلومات
-
Designed by[34ML