الشروط والأحكام

الشروط والأحكام

    1. Information about us in regards to our commercial registration identity: ‘Future Arrow Tech. Ltd. ’ – CR 4030286232
    2. What service do we offer?Lugmety is a service provider that links the consumer with our partner service providers to order food/baked goods/pharmaceuticals/cosmetics/groceries and then the delivery is managed by LUGMETY Delivery partners.
    3. Service availability.Lugmety offers an online ordering and delivery service throughout JEDDAH, RIYADH & MAKKAH. Partner restaurants all operate within certain districts and locations. Any district which is not within the deliver locations that our partner restaurants operate in we will not be able to provide our services too. This will be clearly indicated on our RESTAURANT INFORMATION tab on the LUGMETY app. Lugmety service operating hours depends solely on each partner restaurants operating hours (Except during Ramadan and National Holidays where LUGMETY will determine its own operating hours.)
    4. Orders.When placing an order through LUGMETY, you will first receive an order placed confirmation email & notification, and you can also check your order status on the ‘My Orders’ tab. The email/’My Orders’ tab, will provide you with an order number and the partner restaurants contact details. A second email will then be sent upon the acceptance/rejection of the order by the partner service provider. LUGMETY does not have any control or involvement throughout this process as this is solely based on the partner’s ability to fulfill the order. LUGMETY will reserve the right to charge customers for 100% cost of the meal after the physical delivery arrives at the address provided by the client, which is the same address mentioned in the emails, even if the client does not respond to phone or answer the door at the premise.
    5. Late & Missing items. If delivery arrives late, badly presented, not the correct temperature, or does not match the perceived standards by the client, or order is missing an item which the client has ordered and paid for, CLIENTS are eligible for a partial/ full refund of the order depending on the nature of the complaint and can either email LUGMETY at ‘INFO@LUGMETY.COM’ or call our Customer Support mobile number available at the ‘CONTACT US’ tab in the website & application. LUGMETY also monitors its partner restaurants/product providers very closely, and with the help of your feedback through our ‘Contact Us’ tab in the website & application, we will do our utmost to maintain our standards and will be sure to take it up with our partner restaurants to ensure such short comings do not continue. You can always contact us immediately on our Customer Support mobile number available at the ‘CONTACT US’ tab in the app. Credit Card and Debit card refunds can take up to 14 business days to be returned, this may vary depending on your card issuer bank.
    6. All meals are subject to availability. It is the sole responsibility of the customer to clearly state if they suffer from any food-related allergies in the ‘additional information’ box provided on the order confirmation page BEFORE the order is actually placed. LUGMETY CAN NOT guarantee that any of the food items/products sold by our partner restaurants/product providers are free of allergies. Please note that the exact product description (including ingredients where applicable) should be available within each item ORDER tab.
    7. Availability and delivery. Unfortunately, things do not always go to plan and our delivery service might be jeopardized through traffic incidents and/or weather conditions and/or any unforeseen circumstances. We will always do our best to deliver your order within the specified time period mentioned in the confirmation email & notification. This delivery time mentioned in the confirmation emails may vary depending on reachability and partner restaurant traffic at the time of order.
    8. Cancellation. The client has the right to cancel an order after placing the order on LUGMETY, and preferably before the order status is CONFIRMED. If order status is confirmed, it is up to the partner restaurant/product provider’s discretion whether the order will be cancelled or processed.
    9. Pricing and payment. The price of any food/product item will be listed on our Service. Prices will vary between items and partners. Prices are liable to change at any time, but once an order is placed and paid, the price will not be subject to any change. Payment for all items can be made by credit card or debit card through our online service portal. Once your order has been confirmed your credit or debit card will have been authorized and the amount marked for payment. Payment is made directly to LUGMETY via the PAYFORT platform and is subsequently passed on to the Partner service providers. We are authorized by our Partner service providers to accept payment on their behalf and payment of the price of any products/items to us will discharge your obligations to pay such price to the Partner food/item/product provider.

    The ‘Delivery Charge’ added to the total receipt is based on the distance (in KM) from the Partner PRODCUT PROVIDER where order was placed (restaurant/store/pharmacy location is available in the INFORMATION tab in the application and website) to the Clients selected delivery address/location.

     

    1. What is our liability as LUGMETY? We provide a Service where by LUGMETY acts as the platform and mediator between Client and Partner product/food/item providers. We do not make any meals/products ourselves, we deliver the products/food/items ourselves through our LUGEMTY Dispatchers, therefore the liability falls directly on partner Product/Restaurant to provide products/food how they are described within the menu provided by the partner product provider.
    2. Events outside our control will not be the responsibility of the LUGMETY, Client and Partner restaurant/service provider. Acts of war, government regulations or restrictions, natural weather causes shall excuse all parties of legal obligations stated above.
    3. LUGMETY holds the right to amend and change the terms and conditions without prior notice. It is the responsibility of the Client to regularly check the T&C’s for updates.
    4. Laws and jurisdiction. The laws of the Kingdom of Saudi Arabia will be the final mediator between Client and/or LUGMETY’s and/or Partner restaurant/service provider.

    LUGMETY WEBSITE TERMS AND CONDITIONS

    Introduction

    These terms and conditions govern your use of this website & application; by using this website & application, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this the LUGMETY services available across our online platforms.
    [This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our [LUGMETY]’s use of cookies in accordance with the terms of [LUGMETY]’s [privacy policy /cookies policy].]

    License to use website

    Unless otherwise stated, [LUGMETY] and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

    You may view, download for caching purposes only, and print pages [or [OTHER CONTENT]] from the website & application for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

    You must not:

    • sell, rent or sub-license material from the website & application;
    • reproduce, duplicate, copy or otherwise exploit material on this website & application for a commercial purpose;]
    • [edit or otherwise modify any material on the website & application; or]

    Acceptable use

    You must not use this website & application in any way that causes, or may cause, damage to the website & application or impairment of the availability or accessibility of the website & application; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

    You must not use this website & application to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

    You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website & application without [LUGMETY]’s express written consent.

    You must not use this website & application to transmit or send unsolicited commercial communications.

    Restricted access

    [Access to certain areas of this website & application is restricted. [LUGMETY] reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at [LUGMETY] discretion.

    If [LUGMETY] provides you with a user ID and password to enable you to access restricted areas of this website & application or other content or services, you must ensure that the user ID and password are kept confidential.

    [LUGMETY] may disable your user ID and password in [LUGMETY] sole discretion without notice or explanation.

    User content

    In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website & application, for whatever purpose.

    You grant to [LUGMETY] a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to [LUGMETY] the right to sub-license these rights, and the right to bring an action for infringement of these rights.

    Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or [LUGMETY] or a third party (in each case under any applicable law).

    You must not submit any user content to the website & application that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

    [LUGMETY] reserves the right to edit or remove any material submitted to this website & application, or stored on [LUGMETY] servers, or hosted or published upon this website.

    Notwithstanding [LUGMETY] rights under these terms and conditions in relation to user content, [LUGMETY] does not undertake to monitor the submission of such content to, or the publication of such content on, this website & application.

    No warranties

    This website & application is provided “as is” without any representations or warranties, express or implied.  [LUGMETY] makes no representations or warranties in relation to this website & application or the information and materials provided on this website.

    Without prejudice to the generality of the foregoing paragraph, [LUGMETY] does not warrant that:

    • this website & application will be constantly available, or available at all; or
    • the information on this website is complete, true, accurate or non-misleading.

    Nothing on this website & application constitutes, or is meant to constitute, advice of any kind.

    Limitations of liability

    [LUGMETY] will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

    • to the extent that the website is provided free-of-charge, for any direct loss;
    • for any indirect, special or consequential loss; or
    • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

    These limitations of liability apply even if [LUGMETY] has been expressly advised of the potential loss.

    Other parties

    You accept that, as a limited liability entity, [LUGMETY] has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against [LUGMETY] officers or employees in respect of any losses you suffer in connection with the website & application.

    Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect [LUGMETY] officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as [LUGMETY].

    Unenforceable provisions

    If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

    Indemnity

    You hereby indemnify [LUGMETY] and undertake to keep [LUGMETY] indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by [LUGMETY] to a third party in settlement of a claim or dispute on the advice of [LUGMETY’s] legal advisers) incurred or suffered by [LUGMETY] arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

    Breaches of these terms and conditions

    Without prejudice to [LUGMETY] other rights under these terms and conditions, if you breach these terms and conditions in any way, [LUGMETY] may take such action as [LUGMETY] deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

    Variation

    [LUGMETY] may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website & application from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.

    Assignment

    [LUGMETY] may transfer, sub-contract or otherwise deal with [LUGMETY] rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

    You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

    Severability

    If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

    Entire agreement

    These terms and conditions, together with [DOCUMENTS], constitute the entire agreement between you and [LUGMETY] in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

    Law and jurisdiction

    These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.