Terms and Conditions

Terms and Conditions

  1. Information about us in regards to our commercial registration identity: ‘Faisal Husamuddin Sadagah for Technology’ – CR 4030286232
  2. What service do we offer? Lugmety.com is a service provider that links the consumer with our partner restaurants to order meals/food and then the delivery is managed by the restaurant. We provide google maps to restrict the number of phone calls you receive.
  3. Service availability. Lugmety.com offers a food ordering and delivery service throughout JEDDAH. Partner restaurants all operate within certain districts and locations. Any district which is not within the deliver locations that our partner restaurants operate in we will not be able to provide our services too. This will be clearly indicated on our website. Lugmety.com’s service operating hours depends solely on each partner restaurants operating hours.
  4. Orders. When placing an order through Lugmety.com, you will first receive an order placed confirmation email, and you can also check your order status on the ‘My Orders’ tab. The email/’My Orders’ tab, will provide you with an order number and the partner restaurants contact details. A second email will then be sent upon the acceptance/rejection of the order by the partner restaurant. Lugmety.com does not have any control or involvement throughout this process as this is solely based on the partner restaurants ability to fulfill the order. Lugmety.com will reserve the right to charge customers for 100% cost of the meal after the physical delivery arrives at the address provided by the client, which is the same address mentioned in the emails, even if the client does not respond to phone or answer the door at the premise.
  5. If meals arrive late, badly presented, not the correct temperature, or does not match the perceived standards by the client, Lugmety.com will not be held accountable, but we monitor our partner restaurants very closely, and with the help of your feedback through our Contact us or Feedback form, we will do our utmost to maintain our standards and will be sure to take it up with our partner restaurants to ensure such short comings do not continue. You can always contact us immediately on our customer support chat service.
  6. All meals are subject to availability. It is the sole responsibility of the customer to clearly state if they suffer from any food related allergies in the ‘additional information’ box provided on the order confirmation page BEFORE the order is actually placed. Lugmety.com can not guarantee that any of the meals sold by our partners restaurants are free of allergies.
  7. Availability and delivery. Unfortunately, things do not always go to plan and our delivery service might be jeopardized through traffic incidents and/or weather conditions. We will always do our best to deliver our meal within the specified time period mentioned in the confirmation email. This delivery time mentioned in the confirmation emails may vary depending on reachability and partner restaurant traffic at the time of order.
  8. Cancellation. The client has the right to cancel an order after placing the order on Lugmety.com, and preferably before the order status is CONFIRMED. If order status is confirmed, it is up to the restaurant’s discretion whether the order will be cancelled or processed. Please note, Partner restaurants are also asked to provide feedback and information on clients. Clients that receive ‘bad’ or ‘negative’ feedback from the restaurant will result in a penalty being enforced on the client through Lugmety.com. The penalty system that will be classified as follows;
  • Client receives 1 negative feedback from partner restaurant. Lugmety.com will send an email to the Client asking for Clients feedback on the incident in question, and Lugmety.com will also use the email as a first warning for the Client of his actions.
  • Client receives 3 negative feedbacks from partner restaurant. Lugmety.com will send an email with the second warning to client and will ask for Clients feedback on incident. The second warning will result in Client receiving a phone call before any email confirmation for the Order placed is sent to the client. This will continue for 30 days after receiving the second warning email. Within this time period, if Lugmety.com feels the Client has acted within reasonable Client behaviors, the Clients full service will be restored to normal.
  • Client receives 5 negative feedbacks from Partner restaurants, and does not co-operate within the 30-day probation period after receiving the second email, Lugmety.com has the right to terminate the clients membership on Lugmety.com indefinitely, and the Client will no longer be able to use Lugmety.com’s service on the email and name used upon member registration on Lugmety.com

To cancel an order, Client must contact the Partner restaurant directly (contact information of the restaurant will be provided in the confirmation emails received by Client), in case the restaurant is not answering or responding to your request, you may also contact Lugmety.com’s customer support via email or our chat service.

Any payment made prior to an order being cancelled by Lugmety.com or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order. In the case of any disagreement between Partner restaurant and Client, Lugmety.com will hold the right to determine the outcome of the misunderstanding after gathering the incident details from both parties (Client and Partner Restaurant) and both parties will obliged to adhere.

  1. Pricing and payment. The price of any Meals will be listed on our Service. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have received the Confirmation Email. Payment for all Meals can be made by Cash on Delivery, credit or debit card through our online service portal. Once your order has been confirmed your credit or debit card will have been authorized and the amount marked for payment. Payment is made directly to Lugmety.com and is subsequently passed on to the Partner Restaurant. We are authorized by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant.

The ‘Delivery Charge’ added to the total reciept is based on the distance (in KM) from the Restaurant where order was placed (restaurant location is available in the ‘Information’ tab for each Restaurant) to the Clients selected delivery address/location. The distance (in KM) is then multiplied by SR1.5 to determine the Delivery Charge Fee displayed on the Receipt. Please note; SR5 is the cost of the first KM ONLY in any delivery, and then every KM after is priced at SR1.5 as mentioned above.

  1. What is our liability as Lugmety.com? We provide a Service where by Lugmety.com acts as the platform and mediator between Client and Partner Restaurant. We do not make any meals ourselves, we deliver the meals ourselves through our Lugmety Dispatchers, therefore the liability falls directly on partner restaurant to provide meals how they are described within the menu provided by the partner restaurant.
  2. Events outside our control will not be the responsibility of the Lugmety.com, Client and partner restaurant. Acts of war, government regulations or restrictions, natural weather causes shall excuse all parties of legal obligations stated above.
  3. Lugmety.com holds the right to amend and change the terms and conditions without prior notice. It is the responsibility of the Client to regularly check the T&C’s for updates as they will bind the client if he chooses to use our service at any time.
  4. Laws and jurisdiction. The laws of the Kingdom of Saudi Arabia will be the final mediator between Client and/or Lugmety.com and/or Partner restaurant.



These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

[This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our [LUGMETY.COM]’s use of cookies in accordance with the terms of [LUGMETY.COM]’s [privacy policy / cookies policy].]

License to use website

Unless otherwise stated, [LUGMETY.COM] and/or its licensors own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages [or [OTHER CONTENT]] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;]
  • [edit or otherwise modify any material on the website; or]
  • [redistribute material from this website [except for content specifically and expressly made available for redistribution].]

[Where content is specifically made available for redistribution, it may only be redistributed [within your organisation].]

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without [LUGMETY.COM’S] express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without [LUGMETY.COM’S] express written consent.

Restricted access

[Access to certain areas of this website is restricted. [LUGMETY.COM] reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at [LUGMETY.COM’S] discretion.

If [LUGMETY.COM] provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

[LUGMETY.COM] may disable your user ID and password in [LUGMETY.COM’S] sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to [LUGMETY.COM] a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to [LUGMETY.COM] the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or [LUGMETY.COM] or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

[LUGMETY.COM] reserves the right to edit or remove any material submitted to this website, or stored on [LUGMETY.COM’S] servers, or hosted or published upon this website.

Notwithstanding [LUGMETY.COM’S] rights under these terms and conditions in relation to user content, [LUGMETY.COM] does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied.  [LUGMETY.COM] makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, [LUGMETY.COM] does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]

Limitations of liability

[LUGMETY.COM] will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if [LUGMETY.COM] has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit [LUGMETY.COM’S] liability in respect of any:

  • death or personal injury caused by [LUGMETY.COM’S] negligence;
  • fraud or fraudulent misrepresentation on the part of [LUGMETY.COM]; or
  • matter which it would be illegal or unlawful for [LUGMETY.COM] to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, [LUGMETY.COM] has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against [LUGMETY.COM’S] officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect [LUGMETY.COM’S] officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as [LUGMETY.COM].

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify [LUGMETY.COM] and undertake to keep [LUGMETY.COM] indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by [LUGMETY.COM] to a third party in settlement of a claim or dispute on the advice of [LUGMETY.COM’S] legal advisers) incurred or suffered by [LUGMETY.COM] arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to [LUGMETY.COM’S] other rights under these terms and conditions, if you breach these terms and conditions in any way, [LUGMETY.COM] may take such action as [LUGMETY.COM] deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


[LUGMETY.COM] may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.


[LUGMETY.COM] may transfer, sub-contract or otherwise deal with [LUGMETY.COM’S] rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions, together with [DOCUMENTS], constitute the entire agreement between you and [LUGMETY.COM] in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with [GOVERNING LAW], and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia